FOR CRM AND CX LEADS AT SCALE-UPS

    Your customers don't leave by accident.

    I find where you're losing customers across the lifecycle – onboarding, email flows, renewal – and tell you what to fix first. Start with 20 minutes, free.

    Book a 20-min leak checkSee what I do →

    113%

    more sign-ups — one email change

    Campaign for a global electronics giant

    160%

    clicks in the onboarding flow

    Major Swedish media company

    10+

    years in CX — and counting

    A global electronics giant, Schibsted and more

    Choose the level that fits you.

    Two packages. Fixed price. No hidden costs. You know exactly what you get – and when.

    START HERE

    CX Audit

    SEK 7,900

    • ✓ You'll know exactly where you're losing customers
    • ✓ Clear priorities — what to fix first
    • ✓ A written report you can act on right away
    • ✓ Delivered within 2 weeks
    This is what I want →

    DIAGNOSIS + PLAN

    CX Sprint

    SEK 14,900

    • ✓ Everything in CX Audit
    • ✓ A clear roadmap with prioritized actions
    • ✓ 60-minute follow-up — we go through everything
    • ✓ You'll know exactly what to do next
    • ✓ Delivered within 2–3 weeks
    Yes please, this is for me →

    Here's how it works.

    1

    20-min leak check (free)

    You tell me about your lifecycle flow and your numbers. I point out where it's likely leaking most.

    2

    Audit or Sprint (2–3 weeks)

    I dive into your touchpoints, email flows and customer journey — and analyze it all.

    3

    Report + action plan

    You get it in black and white: what's leaking, why, and exactly what to do about it.

    Free diagnostic tool

    How much is your customer journey leaking?

    Four tools. Two minutes each. In black and white: what you're losing – and what to do about it.

    See all tools →
    "I've been in the rooms where decisions were made. Now I help you make the right ones."

    10+ years in CX. Experience at a global electronics giant and Schibsted. Now I help CRM and CX teams at Swedish scale-ups find where they're losing customers – and what to fix first.

    Why you can trust this →
    Isabella Kempe

    Quick answers

    A CX consultant helps you understand where you're losing customers and why. I map your customer journey, find where it's leaking (usually in onboarding, retention or renewal), and give you a prioritized plan to fix it. No guesswork — just numbers, structure and practical actions.

    A CX Audit costs a fixed SEK 7,900. You get a written report showing exactly where you're losing customers and what to fix first. Delivered within 2 weeks, with no hidden costs or hourly billing.

    CX Audit (SEK 7,900) is the diagnosis: a written report showing where you're losing customers and clear priorities. CX Sprint (SEK 14,900) includes everything in Audit plus a prioritized roadmap, copy examples for 1–2 flows and a 60-minute follow-up.

    Use the free churn cost calculator at cxbybella.se. It shows exactly what losing customers costs you in SEK each month. Most people underestimate it by 40–60%.

    A CX Sprint is delivered within 2–3 weeks. It ends with a 60-minute follow-up where we go through everything, so you know exactly what to do next.

    CRM, CX and marketing leads at Swedish scale-ups and SaaS companies who are losing customers and want to know why. It works best with at least 50–100 paying customers, so there's enough data to spot patterns. If you're earlier than that – book a 20-min leak check and I'll tell you straight whether it's worth it yet.

    Ready to stop guessing what your customers are thinking?

    Book a 20-min leak check